This Refund and Cancellation Policy governs all paid services offered by AxoCareers, operated by Petit-Homme Ventures, LLC. By purchasing any paid service, you agree to this policy. This policy is incorporated into and made part of the AxoCareers Terms of Service.

1. General Policy: All Sales Are Final

All purchases of paid job postings, featured listings, employer subscriptions, add-ons, and other paid services are final and non-refundable except as expressly provided in this policy. AxoCareers does not offer refunds, credits, or exchanges outside of the limited exceptions stated below.

2. When Refunds May Be Considered

AxoCareers may, in its sole discretion, consider a refund or account credit in the following limited circumstances:

2.1 Platform Technical Error

If a paid job posting failed to publish or go live due to a verified technical error on AxoCareers' systems (not caused by the employer's actions, settings, or account status), and the employer reported the error within five (5) business days of the expected go-live date, a refund or credit may be issued at AxoCareers' discretion. Refund requests must be submitted with documentation and will be reviewed on a case-by-case basis.

2.2 Duplicate Charge

If you were charged more than once for the same service due to a billing system error, contact us within thirty (30) days of the duplicate charge. Verified duplicate charges will be refunded.

2.3 Cancellation Before Publication

If you purchased a job posting or service and request cancellation before the listing has been published and made live on the platform, you may be eligible for a full or partial refund, subject to any Stripe processing fees. Once a job posting has been published, it is not eligible for a refund based solely on a change of plans.

3. When Refunds Will Not Be Issued

Refunds will not be issued in the following circumstances:

• Policy violations: A job posting removed for violating the Job Posting Rules, Employer Terms, Community Guidelines, or any other AxoCareers policy is not eligible for a refund.
• Fraud, impersonation, or abuse: Accounts or listings removed due to suspected or confirmed fraud, impersonation, unauthorized aggregation, resume harvesting, or other prohibited conduct are not eligible for refunds.
• External application issues: AxoCareers is not responsible for broken external apply links, employer ATS failures, incomplete applications, or candidates who did not apply despite viewing a listing. These are employer-controlled factors and do not qualify for a refund.
• Low application volume: Dissatisfaction with the number or quality of applications received is not grounds for a refund. Application volume depends on many factors outside AxoCareers' control, including role type, pay, location, and market conditions.
• Position filled: A job posting that was published but the role was filled before the posting expired does not qualify for a refund of any unused portion.
• Employer error: Mistakes in the job posting (incorrect location, title, description, or requirements) entered by the employer are the employer's responsibility. AxoCareers may allow edits to a published posting but will not issue refunds for employer errors.
• Change of plans or business circumstances: A decision not to hire, to freeze hiring, or to change the role after a paid posting goes live does not entitle the employer to a refund.
• Subscription services after the billing cycle starts: Subscription or recurring fees are non-refundable once the billing period has begun. You may cancel your subscription to prevent future charges, but no refund is available for the current billing period.
• Requests submitted more than thirty (30) days after purchase will not be considered, except in the case of verified duplicate charges.

4. How to Request a Refund

To request a refund, contact us within the applicable timeframe via the Contact page and include:

• Your account email address
• The order or payment reference number (available in your account billing history or Stripe receipt)
• A description of the issue and the basis for your refund request
• Any supporting documentation

We aim to respond to all refund requests within ten (10) business days. All refund decisions are made in AxoCareers' sole discretion.

5. Refund Method

Approved refunds will be processed to the original payment method used at purchase via Stripe. Processing time is typically 5–10 business days after approval, depending on your bank or card issuer. AxoCareers is not responsible for delays caused by your financial institution. Account credits, if offered in lieu of a cash refund, have no cash value and are non-transferable.

6. Chargebacks

If you initiate a payment dispute or chargeback with your bank or card issuer before contacting us, we reserve the right to suspend your account pending resolution and to contest the dispute with evidence of service delivery. We encourage you to contact us first — many concerns can be resolved without a formal dispute.

7. No Warranties on Hiring Outcomes

AxoCareers makes no guarantees about hiring outcomes, application volume, candidate quality, or time-to-fill for any paid service. Our obligation is to publish your listing and make it available to candidates through the platform in accordance with our standard practices. Results will vary.

8. Changes to This Policy

AxoCareers may update this Refund Policy at any time. The revised policy will apply to purchases made on or after the updated effective date. Existing paid services will be governed by the policy in effect at the time of purchase.

9. Contact

Questions about this policy? Visit our Contact page.